If you’re not satisfied with your purchase for any reason, you can always return it.

Returns that do not comply with our policy will not be accepted. Please be sure to read our Returns Policy thoroughly before submitting your return.

Remember, you’re importing luxury goods directly from Italy, so your returns are processed through Italian & UAE customs. This process typically requires additional shipping costs, customs duties, and/or courier charges which is why we don’t offer free returns at this time.

You will be responsible for the total cost of shipping costs, customs duties, and/or courier charges.

We are committed to offering only the highest quality, authentic, brand-new luxury goods. Products are sourced and curated by our partner boutiques in Italy, and all of the items are imported directly from the luxury boutiques to you We have an extensive vetting process to ensure that we only offer genuine luxury goods, but if you have any concerns regarding a product’s authenticity, please let us know.

If you believe that you’ve received a product that’s not authentic, then please let us know within 7 days of delivery.

Please note, you will need to provide the following supporting documentation for us to evaluate your claim:

Photographs of the product in its original condition, unworn and unused, with the label(s) attached in its original packaging; and any relevant evidence that demonstrates why the item is of questionable authenticity.